Trisec Warranty Privacy Policy
Last Updated: August 10, 2025
At Trisec Warranty, we understand that your privacy is important. This Privacy Policy explains in detail how we collect, use, protect, and share your personal information when you visit our website, enroll in our vehicle protection plans, or interact with our customer service.
By using our services, you agree to the terms outlined in this policy. If you do not agree, please do not provide your information or use our services.
1. Information We Collect
We collect different types of information to provide you with our services, improve customer experience, and comply with legal requirements.
A. Personal Information (Directly Provided by You)
This includes details that identify you or relate to your vehicle warranty plan, such as:
- Contact Information: Full name, email address, phone number, and mailing address.
- Vehicle Details: Year, make, model, VIN (Vehicle Identification Number), and current mileage.
- Payment Information: Credit/debit card details (processed securely by our billing partner, MEPCO). We do not store full card numbers.
- Call & Communication Records: Conversations with our sales and support teams are recorded for quality assurance, training, and dispute resolution.
B. Non-Personal Information (Automatically Collected)
When you visit our website, we may gather:
- Technical Data: IP address, browser type, device information (e.g., mobile or desktop), and operating system.
- Usage Data: Pages visited, time spent on the site, and actions taken (e.g., clicking on a warranty quote request).
- Cookies & Tracking Technologies: Small files stored on your device to enhance website functionality (see Section 5 for details).
2. How We Use Your Information
We use your data for the following purposes:
A. Providing & Managing Your Warranty Plan
- Processing enrolments, claims, and roadside assistance requests.
- Confirming vehicle eligibility and coverage details.
- Managing payments through MEPCO (our authorized billing partner).
B. Customer Support & Communication
- Responding to inquiries via phone, email, or chat.
- Resolving disputes or issues related to your policy.
- Sending important updates (e.g., policy changes, renewal reminders).
C. Compliance & Fraud Prevention
- Verifying identities to prevent fraud.
- Complying with legal and regulatory requirements (e.g., tax laws, consumer protection).
- Investigating chargebacks or unauthorized transactions.
D. Improving Our Services
- Analysing call recordings to enhance agent training.
- Monitoring website performance to optimize user experience.
E. Marketing (With Your Consent)
- Sending promotional offers about new plans or discounts (you can opt out anytime).
3. How We Share Your Information
We do not sell your personal data. However, we may share it in the following cases:
A. With Trusted Service Providers
- MEPCO (Billing Partner): Handles payment processing (credit/debit transactions only; ACH is not accepted).
- Roadside Assistance Providers: If you request services like towing or lockout help.
- IT & Security Vendors: Companies that help maintain our website and secure customer data.
B. For Legal & Compliance Reasons
- If required by law (e.g., court orders, government audits).
- To investigate fraud or policy violations.
C. Business Transfers
- If Trisec Warranty merges with or is acquired by another company, your data may be transferred under confidentiality agreements.
4. How We Protect Your Data
We take security seriously and implement measures such as:
- ✅ Encryption: Secure Socket Layer (SSL) technology for online transactions.
- ✅ Access Controls: Only authorized employees can access sensitive customer data.
- ✅ Call Recording Storage: Kept securely for 5+ years (as required by compliance standards).
- ✅ PCI-DSS Compliance: Ensures payment data is handled securely.
5. Cookies & Tracking Technologies
What Are Cookies?
Small text files stored on your device to improve website functionality.
Why We Use Them:
- Remembering your preferences (e.g., language settings).
- Analysing website traffic to enhance user experience.
- Detecting fraudulent activities.
Your Choices:
You can disable cookies in your browser settings, but some website features may not work properly.
6. Your Privacy Rights
Depending on where you live, you may have the right to:
- 📄 Access Your Data: Request a copy of the personal information we hold.
- ✏️ Correct Errors: Update inaccurate details (e.g., address changes).
- 🚫 Opt Out of Marketing: Unsubscribe from promotional emails.
- 🗑️ Request Deletion: Ask us to erase your data (subject to legal retention periods).
To exercise these rights, contact us at:
7. Third-Party Websites
Our website may link to external sites (e.g., MEPCO’s payment portal). We are not responsible for their privacy practices, so review their policies separately.
8. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our website with a new "Last Updated" date.
9. Contact Us
For questions or concerns about your privacy, reach out to:
Additional Disclosures
- Do Not Call (DNC) Compliance: We respect the National Do Not Call Registry. To report unwanted calls, email dnc@trisecwarranty.com.
- Children’s Privacy: Our services are not intended for users under 18.
- California Residents: See our CCPA Addendum [link] for additional rights under California law.
This policy reflects Trisec Warranty’s commitment to transparency, security, and compliance with global privacy laws.
